Refund & Enrollment Policy

Refund Policy

The refund policy for Fayetteville Technical Community College's Continuing Education Division was established by the North Carolina Department of Community Colleges, Raleigh on October 15, 1993. The full refund policy is listed in the NC Administrative Code 23NCAC.2D.0203 (d) Brief Statement of Policy:

A pre-registered extension student who officially withdraws from an extension class(es) prior to the first meeting of the class (should be 24 hours prior) will be eligible for a 100 percent refund by completing an official request form.
The refund will be 75 percent if requested prior to the 10 percent date of the class(es) meeting.
No refunds will be given after 10 percent of class meetings.

Enrollment Policy

Enrollment for a course will end a several days prior to the course start date.
For example:

Course Start Date: Monday, September 8, 2008
Enrollment Deadline: Wednesday, September 3, 2008

Reminders
• Students cannot enroll for Online Medical Coding and Billing & Online Medical Transcription at the same time.
• A student must complete Part I of a course to be able to register for Part II of the course.
• Access codes and passwords for course curriculum will be sent via e-mail to students on the day the course begins.

* To maintain registration in a course, students must log on to the online medical course web site and complete the course orientation within three days of the course start date. Failure to access the web site and complete the course orientation will result in a student's removal from the course.

Computer & Course Materials Requirements

Course materials are included in a student's registration fee for either Online Medical Transcription Part I or Online Medical Coding & Billing Part I.

Beginning with the April 2009 Online Medical Transcription Part I course, text books will be in a digital format. Students will not receive hard copy text books. The hard copy text books can be purchased through Career Step at an additional cost to the student. The foot pedal will be shipped to the student via UPS on the day the course begins.

The first half of the course books and materials will be mailed out via UPS on the day the Online Medical Coding & Billing Part I course begins. The second half of the course books and materials will be mailed out via UPS on the day the Online Medical Coding & Billing Part II course begins.

Please allow seven to ten business days for course books and/or materials to arrive.

Optional Additional Resources Available to Online Students

FTCC students have the option to purchase additional text-based course materials and a complete audio CD library with associated keys at the time of registration. The optional additional resources include:

Text Course Materials: $250.00
Audio CD library and associated keys: $50.00

If a student chooses to purchase these optional materials at the time of registration, please contact Career Step college enrollment counselors at 1.800.246.7837.

Computer Requirements

Internet Access

33.6 kbps minimum, but 56k or greater is recommended. DSL cable modem is even better. Wireless is acceptable, too.

Windows Users

• Pentium-class
• Windows 98/ME/2000/XP/VISTA
• 32 MB of RAM
• 56kbps modem
• Monitor & video card
• SVGA (800 x 600) resolution and thousands of colors
• Sound card and speakers

• Available serial port or USB port
• Printer
• Latest Version of Netscape Navigator (4.76 or newer) or Microsoft Internet Explorer (5.5 or newer). AOL can be used but may “bump” students from the internet connection.
• Real Audio browser plug-in

Note: Most computers have the above mentioned requirements especially if purchased within the last three to five years.

Macintosh Users

Currently transcription software cannot be provided for use with a Macintosh computer. Owners may complete the entire course online using a recent version of Internet Explorer; however, they will need to either acquire and use Virtual PC Software and a USB foot pedal, or use the standard cassette tapes provided by Career Step rather than the computer MP3 files for the practice transcription courses in the program.

AOL Users

Due to frequent loss in internet connection, AOL users may experience frequent loss of connection while completing the course.